Tell series welcomes Zia Chishti
The TELL Series: Talks on Entrepeneurial Leadership at LBS was started by students in 2009 to put the spotlight on entrepreneurship in Europe. A its fourth season begins, we are excited to welcome Zia Chishti, founder of three successful businesses, to London Business School later this month.
Like many great businesses, Zia’s first company was born from personal experience. After a stint in braces, he decided that there must be a better way, and founded Align Technologies, the creator of Invisalign. The company raised $250 million in funding and successfully reached an IPO. However, Zia’s commitment to creating jobs in Pakistan brought him into conflict with his board after 9/11, and he was forced out.
From the remnants of the Pakistan office, Zia was able to salvage the call centre operation and create The Resource Group. TRG grew quickly and pursued a strategy unique to outsourced call centre operators: they acquired call centers in America. This gave TRG a toehold in the American market and allowed the Pakistani company to access existing customers, rather than having to convince new ones.
Today Zia is Chairman of TRG and Chairman and CEO of Afiniti, a company that is using applied artificial intelligence to pair customers and call centre agents more efficiently.
Date: 19 October 2016
Time: 18:45- 21:00
The Tell Series takes place on the first and the third Wednesday of each month, from 18:30 to 21:00 at LBS, and runs from September through June each year. Find out more at www.tellseries.com