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Library team

This month we spoke to the library team about some of the exciting new digital innovations that are transforming the way we access learning, teaching and research resources at LBS. We also found out some surprising trivia about our LBS library!
Who’s who? From left to right:
Back row: AN: Avtar Natt – Research Liaison Librarian, RM: Rachel Madley – Senior Business Information Specialist, AF: Ann Folkmans – Information Specialist, LK: Laura King – E-Resources Manager.

Front row: TE: Tracey Ellis, Acquisitions Manager, JH: John Hall – Library Customer Services manager, KW: Katie Wilson – Information officer

Absent from image: JE: Jonathan Eaton – Senior Content and Systems Manager.

What does the library team do?

We source, manage and support the external content that students, staff and faculty need to complete their studies and research. This includes print books and journals, e-books, e-journals and datasets.

Tell us a bit about your job and your typical day

TE: Every day is varied From book stock selection, troubleshooting e-resource access problems, to ensuring the library budgets are correct.
JH: As well as normal library work such as answering very varied enquiries, I also check the actual fabric of the library space in the Sammy Ofer Centre and look at ways to improve the library customer experience.
JE:  I review and resolve technical support incidents and requests.  Collaborate with IT and other support departments on new projects and initiatives to integrate online content more effectively within School systems. 
AF: I deal with enquires, update our guides, prepare training materials and currently working on the new reading list software - Talis.
RM: I look at support calls that have come in and answer any research enquiries.  My day might also include running a training session on one of our databases updating content on our LibGuides pages or meeting with suppliers to find out about developments with their databases.
KW: Every day is different, but I will usually be found tracking down articles and books that we don’t hold in the Library which have been requested by staff and students and adding Faculty publications to LBS Research Online, the School’s open access repository.
LK: I manage the subscriptions to all the Library’s databases such as Bloomberg, Factset and Factiva, as well as datasets purchased for members of faculty and PhD students.
AN: I’m still very new to the team supporting academic research, so much of my time as been spent developing that. I’m hoping to spend more and more time supporting scholarly communication activities at LBS.

What part of the role do you enjoy most?

TE: Reading lists - making sure that the library can support the teaching needs of the school
JH: Interaction with customers and other areas of the school community.
JE: Helping resolve technical problems and implementing new solutions that help overcome challenges in accessing information for research, teaching and learning.
AF: Helping people to find information, used a database or even just search Google more cleverly.
RM: I really enjoy doing research enquiries, trying to find the most suitable sources of data, feels like a bit of a quest, and an opportunity to be learning new things.
KW: The interaction with staff, faculty and students – it’s all worth it when our users go away happy.
LK: The camaraderie within the team.
AN: I’ve always liked supporting students and knowing you are making a difference. In my experience it is most apparent when I do one-to-ones. A close second is Tracey who makes a nice cup of coffee in the morning!

What new digital innovations do you have in your dept?

TE: RLMS, Talis Aspire Reading List management software – helps connect teaching and learning by providing access to reading list materials via Canvas. It integrates with the library catalogues, online journals, e-books and other discovery services so rather than having to find all the recommended material  for your course from a whole range of sources – everything is available in one place.
JE: RFID (Radio Frequency IDentification), is tech for fast and simple print book issue and return.  We installed these new checkout machines for the Library move to SOC; a big hit with our customers.
AN: It’s not necessarily new but LBS Research Online provides a great function for the institution and I expect further enhancements going forward.
TE: Yes, it is a much quicker and easier way of charging out multiple books without having to individually scan the book barcodes - they can charge/return several items at the same time. The students love it.
AF: Statista - it tracks over 22,500 data sources and supplies reports and data with great visuals.
KW: There is a lot going on in the library at the moment but I’m most looking forward to the implementation of Clio, a new document delivery software package which will make the process much easier for users as well as for library staff.

Tell us something most people don’t know about our library?

TE: 3 off our staff have worked for the school for over 20 years.
JH: We manage the huge collection of Datasets the school uses to perform research, I think some people don’t realise we do that! The library space contains a barred strong room!
JE: We provide online access to the very first issue of Science magazine (3rd July 1880) which contains an article discussing the potential of “Electricity as Power” (!) 
AF: The business classification scheme (how the books are arranged by topic on the shelf) was made especially for the LBS by the school’s first Librarian.
AN: We won’t say schhhh…well I haven’t heard it said so far.
RM: We almost never stamp books!
LK: We have a site licence to FT.com, meaning everyone can use it  - just register on the Library site London.libguides.com (where you will also find details of all our other subscriptions and services).

What’s your favourite thing about LBS?  

TE: The various staff teams really do care about what they do and want to do the best for our students and faculty.
JH: A no brainer, it has to be the people!!!
JE: The high calibre, professionalism and dedication of the colleagues I work with across School. departments – a continuing source of motivation and inspiration to do a better job.
AF: The students - many have amazing backgrounds.
RM: My colleagues.
KW: My colleagues both in the library and across the School.
AN: I sensed that the team had an expectation of me. I found it really supportive and I quickly felt part of the team and settled.

What is the most important lesson life has taught you?

TE: Treat others as you would like to be treated yourself.
JH: Think before you act.
JE: Never judge people solely by first appearances; treat everyone and everything you meet with due consideration.
AF: You can’t judge a book by its cover.
RM: Don’t be afraid to say when you don’t know the answer to a question – it’s better to admit it and say you’ll find out, than to waffle!
KW: Do as you would be done by; a bit of kindness goes a long way.
LK: Do as you would be done by. (As applied to the working environment - You will always get better service if you are polite and respectful when asking for help - leaving things to the last minute puts unnecessary pressure on those you are asking to help).
AN: To be good at something it is about putting the hours in.

Tell us something surprising about you.

JH: I love horse-riding and am a complete Star Trek nut!!!
JE: I shared a driving instructor with the Duke of Cambridge and Duke of Sussex the same senior Met police instructor who taught the then Princes William and Harry to drive.
AF: I have taken part in one of the largest choral events in the world - a choir of 30,000 people at the Latvian song festival.
LK: I live in Norfolk.
AN: I love gardening.